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Refund Policy

Last Updated: November 12, 2024

1. Subscription Refunds

We offer a 14-day money-back guarantee on all subscription plans. If you're not satisfied with our service, you can request a full refund within 14 days of your initial subscription purchase.

Important notes about subscription refunds:

  • Refund must be requested within 14 days of initial purchase
  • Only applies to first-time subscriptions
  • Renewal payments are not eligible for refund

2. Token Refunds

Unused tokens are eligible for refund within 30 days of purchase. Once tokens have been used for any analysis or feature, they cannot be refunded.

Token refund conditions:

  • Tokens must be completely unused
  • Request must be made within 30 days of purchase
  • Partial refunds for token packages are not available
  • Token expiration does not qualify for refund

3. Refund Process

3.1 How to Request a Refund

  • Email your refund request to [email protected]
  • Include your account email address
  • Provide the reason for your refund request
  • Specify the product (subscription or tokens)

3.2 Processing Timeline

  • Refund requests are reviewed within 2 business days
  • Approved refunds are processed in 5-10 business days
  • Refunds are issued to the original payment method

4. Exclusions

Refunds will not be provided for:

  • Used or partially used tokens
  • Subscription cancellations after the 14-day period
  • Service interruptions due to user violation of Terms of Service
  • Usage of premium features or services
  • Accounts terminated for policy violations
  • Expired tokens or unused subscription time

5. Contact Information

For questions about our refund policy or to request a refund, please contact us at: